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Privacy Policy

Information Privacy Statement

As a business operator that handles personal information, Taiyo Oil has a social responsibility to comply with the ″Act on the Protection of Personal Information″ and other related laws and regulations and to implement appropriate safe management of personal information. Taiyo Oil considers the protection of personal information to be one of the most important aspects of its business operations. Therefore, it hereby declares to establish a privacy policy as described below and to undertake company-wide efforts to this end.

  1. When personal information is collected, the purpose of collection shall be clearly disclosed, and such personal information shall be used only within the limit to which the subject person has consented.
  2. Necessary and appropriate measures shall be taken for the prevention of leakage, loss, or damage in the handling of personal information and for other safe management thereof.
  3. In case of an inquiry or complaint from the subject person concerning personal information, it shall be responded to appropriately and promptly.
  4. All employees shall be made aware of the importance and responsibility of protecting personal information.
  5. In the event that personal information is believed to have leaked, a notification of this occurrence shall be promptly published.
  6. Laws and regulations as well as company rules concerning personal information shall be complied with.

April 1, 2005
Taiyo Oil Co., Ltd.

About the handling of personal information (privacy policy)

Taiyo Oil completely recognizes that customers' personal information is important information; it has therefore established a policy concerning personal information, and it pays utmost attention to thoroughgoing protection and appropriate management of customers' personal information.

Definition of personal information

Personal information refers to information that is provided by customers who use all the services operated and managed by Taiyo Oil, and the information that is used to identify specific customers, including their name, sex, age, address, telephone number, and e-mail address. (It also includes the type of information that can be used to identify a specific customer when combined with other information.)

Collection of personal information

Taiyo Oil will collect personal information after the purpose of its use is expressly stated and the customers' consent is obtained in the following cases:

Purpose of use of personal information

Personal information provided by customers will be used within the scope of the purpose of use expressly indicated in advance but not for any other purpose whatsoever.

Provision and disclosure of personal information to a third party

Personal information provided will not be made available or disclosed to a third party except in the following cases:

Personal information management system and safe management

Taiyo Oil will appoint a ″Chief Privacy Officer (CPO)″ and will manage personal information obtained from customers in an appropriate and prudent manner in accordance with the internal rules based on the Act on the Protection of Personal Information and other relevant laws and regulations. Further, it will institute the necessary and appropriate safety procedures for the prevention of leakage, loss, or damage of personal information and for other safe management thereof.

About the handling of personal information on the web site

Access log

The access log refers to records of the activity of the customer’s web server, and information such as the ″IP address, domain name, type of browser, type of OS, and date and time of access″ will be recorded on Taiyo Oil's web server. This information will be used for a web site usage survey or as statistical information, but not for identifying individual customers. However, in the event that Taiyo Oil examines the management of the web site (investigation of the cause of a problem that may have occurred on the server etc.) or its legitimate legal rights are threatened, violated, or interfered with, Taiyo Oil may choose to identify an individual from his or her IP addresses and take the necessary measures.


A technique called ″cookies″ is used in some sections of the Taiyo Oil web site in order to make the web site more convenient for users. A cookie comprises a mechanism that accesses and records the information that is sent from the web site to your computer when you visit the web site; when the same web site is visited again, the computer sends information back automatically to the relevant web site. The cookie does not identify you personally; moreover, you can restrict the use of cookies. In such cases, you may not be able to use all or part of the services on the web page.

Web site security

The Taiyo Oil web site uses a mechanism called SSL (Secure Socket Layer) for the encryption of data for transmission on the page where customers provide personal information. If a third party should intercept the transmitted data, you can rest assured that the content will not be disclosed.

Consignment to a third party

A part of the Taiyo Oil web site is developed by consigned parties and business partners. Such consigned parties and business partners are limited to the companies that have concluded a confidentiality agreement on personal information with Taiyo Oil, and they are obligated to manage the information and operate appropriately in the same manner as Taiyo Oil.

Inquiries about personal information (Response to a request for inquiry, disclosure, correction, suspension of use etc.)

Customers who wish to make requests for ″notification of the purpose of use, disclosure, correction, suspension of use, etc.″ (hereinafter referred to as ″disclosure etc.″) concerning personal information provided to Taiyo Oil are requested to take the following steps.

Applicants eligible to make requests for disclosure etc. of personal information

The following individuals are eligible to make a request for disclosure etc. concerning personal information (hereinafter referred to as ″applicant of request″):

Scope of the disclosure of information

The scope of disclosure etc. shall be limited to the address and name of the subject person and Taiyo Oil’s purposes of use and the information Taiyo Oil collects and currently retains. Moreover, personal data that will be disposed within six months shall be exempted.

Procedures for making a request for disclosure etc.

1. Please submit your request for disclosure etc., in principle, in writing to the following address:
CSR Group
General Affairs Department
Taiyo Oil Co., Ltd.
Hibiya Kokusai Bldg., 15F
2-3, Uchisaiwaicho 2-chome, Chiyoda-ku
Tokyo 100-0011, Japan

2. For making a request for disclosure etc., you are requested to submit relevant documents with the necessary information mentioned below duly filled in and your seal affixed, attached with (A) your identity verification documents (the subject person) or (B) the identification verification documents of your representative, and (C) the fees enclosed as necessary.
Please note that we do not accept telephone inquiries or direct inquiries at our office.

[Necessary information]

(A) Documents for verification of the subject person’s identification (evidence for identification of the subject person)

Please make available two documents that can officially prove your identity: a copy of "your driving license, health insurance card, passport, pension book, or utility bill (or receipt),″ and an original of ″the resident card and family register″ (not more than three months from the date of issuance).

(B) Documents for verification of the representative’s identification (evidence for identification of a statutory representative or an agent to whom the subject person (principal) delegates the request for disclosure etc.)

Please make available the documents that prove the status of the representative, in addition to (A) ″the documents for verification of the subject person’s identification,″ including ″family register, certificate of registered matters, and proxy.″

(C) Fees

You are requested to pay the predetermined fees (500 yen, tax inclusive) for ″Notice of the purpose of using your personal information″ and ″Disclosure concerning your personal information.″

Response of Taiyo Oil

When Taiyo Oil receives a set of documents for disclosure etc. from a customer, it will respond in accordance with the following procedure:

  1. The set of submitted documents will be checked for flaws and omissions.
  2. Upon completion of the identification of the subject, a suitable response will be given concerning the ″Reply to the request for disclosure etc.″ and the ″Result etc. of processing for correction, suspension of use, etc.″ At the same time, (A) the document submitted for identification of the principal or (B) the document submitted for a representative will be returned.